Should you list your prices on your website? (Here’s what I do)

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It’s a conundrum many of us creative entrepreneurs face: do I list pricing (or typical pricing) on my website or not? Some entrepreneurs swear by it; others refuse…and both make valid arguments. So what’s the “right” answer? And is there a “right” answer for your business that differs from the “right” answer for another business? And how does this work out for differing pricing structures? Let’s dive in and find out. The case for listing pricing on your website Most

Don’t get stuck with the bill! How to ensure your project costs are covered

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Reader Matthew asks: Between the designer and the client, who pays for what and when? Great question, Matthew! It’s one that many of us stress over, especially because it often feels like a trade-off between simplicity, good customer service, and financial security. For example: It’s much easier to cover the cost of web hosting than to ask a client to go through the unfamiliar process of purchasing hosting only to forward all of the emails to you anyway. It’s much

The ultimate guide to (finally) starting your own design business

Start a design business

Maybe you’re still only dreaming about starting your own design business. Or perhaps you’re doing a few side-jobs in your free time hoping to start a design business full-time. Maybe you’ve just started your design business but need a bit of a boost to take it to the next level. Wherever you are in the process of starting your own design business, this post is for you. (And if you want more than just these 10 tips, check out our favorite

How to handle tough client conversations and save the relationship

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Being a solopreneur is a lot of fun. You almost always get to make your own schedule, wear whatever you want, reject projects that aren’t a good fit, not drive during rush hour…it’s an all-around pretty amazing job. Except when it’s not, like when you have to have a tough conversation with a client because: What they want to do is going to cost them more money They’re unhappy with the bill They don’t like your proofs You’re not going

The 3 most important factors in naming your business

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Naming your business is probably the single most challenging task in creating a business – and career – you love. Despite an internet overflowing with business naming advice and a wealth of creative ability, most of us creative entrepreneurs (myself included – read my naming story here) struggle, fret, cry, lose sleep, and admit utter defeat before finally finding the perfect name…sometimes months or years later. And for many of you, I know you’re still hunting for the perfect name

How to negotiate with clients (or anyone) like a pro this year

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Negotiations always give me the jitters. Am I proposing a fair deal? Am I about to get swindled? Should I look elsewhere? Am I going to lose this project? Is this client going to be more stress than they’re worth? Etc. etc. I think partly that’s because I’ve never been good at reading people; maybe I’m too honest, naive, or just plain oblivious. But I also believe it’s because the art of negotiation is rarely taught in school (no matter

Why repeatedly bending over backwards for a client can actually hurt your relationship

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Do you have that one client (okay, maybe three?!) that’s habitually totally unorganized and needing something big last week? The one that asks for an entire PowerPoint presentation for tomorrow’s 8am meeting? (Just 20 slides, I swear! 85 slides later…) Or that calls on Friday at 4:30pm to request a “quick” icon set for Monday morning’s software upgrade? I’m talking about the client that always exhibits this behavior, not the client with one rare instance when they dropped the ball.

8 Quick tips to improve client relationships overnight

happy clients

Y’know that guy – one of your peers who always seems to get the very best clients? He who: Never has a problem with late payments. Doesn’t have to haggle pricing on rush projects. Makes handling a client misunderstanding sound like a stroll in the park. That guy may very well have good luck in finding clients, but chances are he’s great at forming relationships with them, too. He knows how to become more than just a Photoshop guru or