How to keep clients happy while moving houses or offices

How to keep clients happy while moving houses or offices

True story: This last week was the week from technology hell. Why? Because I’m in the middle of moving 1200 miles, so not only have I fought missing cables and NAS storage crashes, I’ve also battled dial-up slow “high speed” internet connections in hotels and even had my IP address blocked from my client’s website due to “suspicious activity”. At one point I was literally frustrated to tears.(No kidding – I curled up with one of my dogs and cried.)

How to invoice projects, get clients to pay, and see results as a freelancer!

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Have you ever had trouble getting clients to pay invoices? Have you ever felt anxious, fearful, or “weird” about billing a client for your time? Have you ever had to haggle with a client over an invoice? If so, this is the post for you. (Trust me, you’re not the only one.) Good communication Invoicing projects and getting paid starts out with good communication between you and your client. Don’t be shy about your pricing – but don’t be afraid

6 advanced business terms all freelancers should know (or risk looking stupid)

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Earlier this year I wrote a post about the 9 business terms all freelance designers must know to succeed. I received a lot of great feedback from the GDB community begging for more advanced terms. So, of course, I just had to oblige. Here are some more advanced business terms to help your business grow (and to sound brilliant at your next networking mixer). Opportunity Cost The cost of the next best alternative that must be forgone in order to

How to stay positive as a freelance designer

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Recently, I received this client response to a proof: Oh my gosh, Oh my gosh OH MY GOSH!!! This is SOOO cool I squealed when I opened the pdf!!! I LOVE IT!! (PS: If you’d like to see what my client was reacting to, leave a comment on this post and I’ll share the link with you.) For me, it doesn’t get any better than this. I feel an immense sense of personal and professional fulfillment from designing the perfect

Experiencing a freelancing time crunch? Avoid panic with these tips

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No matter how well you plan, some weeks it seems like every client needs something and you’re left wondering when you’re going to sleep. Maybe everyone wants their project finished before an upcoming holiday or perhaps you’re taking a long weekend at the beach (Yes, freelancers CAN go on vacation) and all of your projects have last-minute revisions before you leave. It’s easy to get panicky during these times. Your brain starts spinning, your stomach gets anxious butterflies, and you

Five ways to stay productive during a power outage

freelancing during a power outage

True story: Last week I had a GoToMeeting client call at 9am, but I had a dentist appointment at 8am. No worries, right? But my dentist was running 40 minutes late, so I was 14 minutes late to my 9am meeting. As soon as I got home I emailed him that I was ready for the call. The instant, and I mean *the* instant I saw the meeting email, we lost all power at my house. It flickered once and

How to build a killer physical portfolio and win your next account

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A picture is worth 1,000 words. Keep that in mind when you go to your next potential client meeting. You want to make a great first impression and win the account. While what you say and how you act are very important, ultimately, the client wants to know that you can deliver. However, you’re probably not the only freelancer your client is interviewing. You need to wow them, and you can do it with your portfolio – and your accompanying

How to offer a professional discount without cheapening your services

offer a discount graphic design blender

We all know the dangers of discounting client work to get our foot in the door – we already have enough trouble haggling over pricing as it is. However, there are times when a client earns a discount. Maybe they’ve referred multiple new clients, or perhaps they’re excellent clients and you want to thank them. (Remember, always discount the next project, not the current one, to keep ‘em coming back!) But you don’t want to offer a coupon like a

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