How long should a designer fight a client about a poor design decision?

If you’ve been designing for long, you’ve experienced a scenario like I am going through right now: You’ve met with your client, discussed the details of the project, signed a contract, and made some major progress on your project. Now, significantly through your process, your client hits you with a request that just makes your teeth hurt. It’s one of those requests that goes against everything you’ve ever learned about good design. Whether it’s auto-starting music on their web site,

How to handle design clients who always demand a discount

Sarah is a very successful individual. She owns 3 pastry shops in my metropolitan area. Smart. Well-rounded. Well connected. The type of person that will give my design company the respect it needs. There is only one problem: SHE ALWAYS ASK FOR A DISCOUNT! That’s right. A discount. A discount for the continuous business she brings to me. A discount for the countless changes she requires from me. A discount for the numerous late nights spent completing her assignments. A

How to spot a rotten design client before signing the contract

It has happened to me one too many times: A potential clients calls me, we talk about their project, we meet and discuss the details of the project and sign the contract. And then the client turns rotten. Of course, they don’t violate any terms of their contract, but every time I communicate with them, they seem to get offended, ignore my advice, or demand I add something to the project (increasing my scope without offering more pay). And, of

The truth about what clients look for in a designer

Have you ever wondered what makes a client choose one designer over another? Well, wonder no more, my friends. Today, I’d like to tell you the truth about what clients look for in a designer. The myths First, it’s important we understand a few of the myths that designers have come to believe about being hired by a client. Myth 1: Clients only hire designers with years of experience A lot of designers (mostly really new designers) think they don’t

26 details designers should know about clients before starting a project together

Starting your first project with a new design client can be very exciting. It can also be a little nerve-wracking. After all, you always hear the horror stories about clients who are terrible to deal with…what if your new client turns out to be more of a nuisance than a benefit to your bottom line? What if they’re too demanding, don’t understand your vocabulary, won’t take your advice, or don’t pay you on time? It’s a lot to worry about.

How to bring in more design clients without dropping your prices

It seems like every time I talk to designers about bringing in more business, the most common solution for finding more clients is dropping prices. Unless you want to make less money and be more stressed, let me offer a few alternative options to dropping your prices. Oh. And then add your tips by leaving a comment. Target high-income clients The obvious alternative to dropping your prices is finding clients who are willing to pay you what you’re worth. What’s

How many design revisions do your clients get?

One of my favorite pieces of design business advice comes from talented and successful designer, Christ Spooner. You can read about his advice (and some of mine) in detail by skimming through “Avoid Design Burnout by Limiting Client Revisions” but here’s the basic idea: On Chris’s request for proposal page he includes the following phrase: Don’t ask how many revisions are included in the cost This is my most hated phrase in the design industry. A Common Problem Frankly, this

How to keep your design clients happy without losing your mind

Keeping all your design clients happy and be a daunting task. If you’ve ever lost your mind trying to keep all of your clients happy, keep reading for a few tips on keeping everyone happy without losing your marbles. Making clients happy is hard. After all, clients are way to needy, picky, irritable, and all-around annoying. Right? I beg to differ. Actually, I disagree whole-heartedly. There seems to be a lot of complaining in the design community about clients who