How to raise your rates without ticking off your clients

euros-and-dollars

Raising rates can be done in two ways: Rip off the band-aid. Say, “To hell with it!” and raise them now, without warning (or with warning), and let the pieces fall where they may. 2) With the method outlined in this post (recommended if you like financial stability). But I’d like to dig a bit deeper in this article and go back to the “why” of changing prices, because it frames the whole thing differently depending on your answer. So,

The real reason clients ask crazy, ridiculous things of you

annoying clients

I’m going to share with you a list of ridiculous demands my company has been asked of by clients recently. I’m sure you’ll nod along. You might even get a laugh or two…or a few tears, if you’ve been pushed close enough to the brink. But afterward, you might swear me your mortal enemy. Confused? Just hang in there and make sure you read this post to the end. It’s important. Have you experienced clients… Emailing at 3am expecting immediate

4 Big mistakes that make you look like a rookie entrepreneur

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Whether you’re a rookie or a veteran, everybody wants to look like a polished pro. Most of us know the basics: always use a contract under promise and over deliver spend within your means never burn bridges But we’re all human, too, and sometimes we make mistakes no matter how hard we work to avoid them. Sometimes we don’t even realize we’ve made a mistake until we’re up the creek without a paddle. I’m here today to toss you a

The things you wanted to know about WordPress as a designer-entrepreneur, but didn’t know who to ask

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Okay, the headline does look a little BuzzFeed-ish, I give you that, so let’s just get the record straight before we get going. This post won’t be about things like: “You need to build a Twitter following or your business will fail!” nor “Make sure to use H1 tags on your site to get it discovered through SEO.” No. We all know stuff like that, so there’s no point talking about it any longer. I’m pretty sure that thousands of other posts on

5 More ways to not get cheated by your design clients

danger-sign

Here’s an idea: people – including clients – are generally not bad, bitter, or overall evil. It’s just the circumstance that sometimes result in us – the freelancers – getting screwed during the process. I really believe this is true, and that there’s just a small number of genuinely crappy people out there who go into a business project with pure intention of screwing the other party. And unfortunately, there’s hardly any protection from those people. I mean, if someone

Why you should always have a contract – even for small jobs

Handshake

As creative freelancers and business owners, we all know written contracts are useful – no, necessary – when dealing with customers. After all, we’ve all been reading Graphic Design Blender, haven’t we? Whether it’s a $2,000 logo or a $20,000 web site, investing time and money on a service agreement is, as we’ve seen before, completely worthwhile. Why? It gives both parties an idea of how the relationship will be framed. It protects you in case the relationship breaks down.

A “done-for-you” direct mail letter to get new, local clients!

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I love direct mail. The fact that the world has gone digital just makes it even more relevant than ever. We’re so inundated with emails and Facebook and all the rest that holding a printed, crisp, personal letter has a new significance. It demands attention, shows care (after all, writing an email is so easy – but sending a letter actually takes some legwork), and is unique. I’ve used it to generate amazing returns for clients, and for our creative

No one taking you seriously? Here’s how to position yourself as an expert for massive credibility and respect

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Back in the early days of our creative marketing business, Clients from Hell was a gift from the universe. It kept me sane, reading all of those stories from fellow comrades in arms. Now, however, I have a much different take on that site and others like it. What I once saw as a safe haven of a website where I could cope with the “realities” of our industry I now see as a place packed with professionals who just