Why repeatedly bending over backwards for a client can actually hurt your relationship

bend-over-backwards

Do you have that one client (okay, maybe three?!) that’s habitually totally unorganized and needing something big last week? The one that asks for an entire PowerPoint presentation for tomorrow’s 8am meeting? (Just 20 slides, I swear! 85 slides later…) Or that calls on Friday at 4:30pm to request a “quick” icon set for Monday morning’s software upgrade? I’m talking about the client that always exhibits this behavior, not the client with one rare instance when they dropped the ball.

The no-tears formula for dealing with an unhappy client

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Before we go any further, let’s be clear: no matter how good you, your product, or your services are, sooner or later one of your clients is going to be unhappy with you. It’s better if we just accept that now. Though unhappy clients are inevitable, it’s never fun or easy to deal with an unhappy client. You may want to curl up in a corner and cry or get a nervous tick at the sound of every phone ring, but your

Find time in your busy schedule with this ONE mental shift

No time

How many times have you made this excuse? I would love to work on <insert side project>, but I just don’t have time. I used to say this too (more than I’d like to admit), but worse, I used to believe it. “But April,” you’re thinking, “it really is true!” I know. It’s easy to fall into the trap of believing that you’re out of control of all the varied obligations placed upon you in both your personal and professional

No one taking you seriously? Here’s how to position yourself as an expert for massive credibility and respect

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Back in the early days of our creative marketing business, Clients from Hell was a gift from the universe. It kept me sane, reading all of those stories from fellow comrades in arms. Now, however, I have a much different take on that site and others like it. What I once saw as a safe haven of a website where I could cope with the “realities” of our industry I now see as a place packed with professionals who just

The two biggest differences between university and freelancing and how to succeed in the transition

wheeee!

Thank you for applying; we went with someone more experienced. I heard that plenty coming straight out of college, and I bet you have, too. With today’s job market, recent and upcoming college grads are increasingly looking toward freelancing to follow their design dreams. But surviving as a freelancer requires a different set of skills than getting that high mark in design class, and most students find that their education didn’t prep them for the freelancing world ahead. Luckily, here

Grow or stay small? 5 Essential questions all freelancers should ask

Grow or Stay Small

Do you ever sit back and wonder what you ultimately want from your design business? What does it look like 10 years from now? Staff, money, cars, house, turnover, clients, holidays, boats, helicopters, happiness and the list goes on. I’ve been on a bit of a roller coaster lately, not by choice I can assure you. But it’s made me ponder what I actually really want from my business and my life. I found that it’s so easy to get

Clients killing you? How to shatter negativity in 5 seconds flat

shatter negativity image graphic design blender freelance design blog

Let’s be honest, running a successful design business can be stressful. Don’t get me wrong… I LOVE my job. I love my business. And I know there’s a good chance you also love what you do. But sometimes that really challenging client with their 66th logo revision and unrealistic turnaround times does start to get under your goat and your ‘happy tank’ starts to get a little low on juice. There’s one thing you could do which helps me through

15 Workflow tips that took my design business to the next level

[img]Workflow tips for freelancers[img]

As busy freelancers, time is one of your most valuable assets. The more time you can save, the more money you can make. However; you can’t just spend less time on your client work and let the quality suffer, so how do you save time? The key is workflow. The more efficient your workflow the more client work you can get done. By streamlining the entire process, you can be sure that all of your time spent will have huge