How to keep clients happy while moving houses or offices

How to keep clients happy while moving houses or offices
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True story: This last week was the week from technology hell.

Why?

Because I’m in the middle of moving 1200 miles, so not only have I fought missing cables and NAS storage crashes, I’ve also battled dial-up slow “high speed” internet connections in hotels and even had my IP address blocked from my client’s website due to “suspicious activity”.

At one point I was literally frustrated to tears.(No kidding – I curled up with one of my dogs and cried.)

Your moving story doesn’t have to be like mine, though. In fact, learn from my mistakes and you’ll ease the pain of moving for both you and your clients.

Test. Test. Test.

When you’re in new places, experiment prior to needing your equipment.

  • Test your internet connection, access to cloud storage/client files, and wi-fi.
  • Test Skype, GoToMeeting, etc. with a friend or family member.
  • Test your cell phone service and bluetooth connectivity.

If you experience any problems, choose a secondary location such as a cafe or coffee shop with free wi-fi (and test there, too).

Pack extra peripherals.

Inevitably, even the most organized freelancer misplaces a vital component, which can add to your moving expenses and frustration level.

  • Pack extra power cables and network cables. Sometimes you get the one room with zero wi-fi.
  • Pack earbuds or headphones. If you need to work in a public place or your significant other is watching TV, remove distractions with soothing tunes.
  • Pack extra batteries. You’ll be grouchy if you have to first locate and then run to the nearest store for mouse batteries at 11pm.

Give yourself an extra three days

Moving is incredibly time-consuming work, even if you hire a company like Mayflower there is so much to do during a move, and you’re going to freelance far less than you intend.

So build in at least three days to complete projects during your move. Having that buffer allows you to sleep, and sleep is an amazing thing.

Be overly redundant.

Not having access to your files is like breaking down on the side of the road – am I right? You feel helpless, stranded, and at a loss, which is usually followed by a string of words you wouldn’t repeat to your children.

Make sure your files are in several locations – a combination of cloud storage, NAS storage, hard drives, and flash drives to make certain you’ll have access to everything you need regardless of what fails.

Your sanity = confidence boost + happy clients.

When working isn’t a hassle, you’ll look – and feel – like the utmost professional when you’re handling your clients with similar ease as you did prior to moving.

And hey, who doesn’t love a good confidence boost for handling moving and freelancing like a pro?

Have you ever moved while freelancing, from across town to across continents? How did you handle freelancing while moving? Share your tips or questions in the comments!

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About April Greer

April is a go-to freelance designer with a rare combination of creative expertise and technical savvy. She is available for subcontracting and speaking engagements – visit Greer Genius for more information.

Comments

  1. I think one of the biggest things to pull from this article is ‘Be Overly Redundant’. When working in a office environment, it’s easy to become heavily reliant on your cloud / server based storage. Whether your switching offices, or working from home on a long period of time make certain you have everything you’ll need on a local, or physical drive.

    It will save you some serious headaches moving froward.

  2. April, you poor thing! I hope everything has settled down now?

    I agree, you absolutely have to build in a buffer. When I moved a couple of years ago I built in a week, and I wished I’d had more!

    It’s so sweet (and sad) that you curled up with your dog. Perhaps he’ll freelance as a counsellor now? The only counsellor you can curl with. ;-)

  3. I might have to move this year and I did not know of the best way to prepare for it. Thanks for your blog post, it is encouraging in a time of need.

  4. Valuable hints

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