Life-saving customer service tips for freelance designers

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Even with the best of intentions, good customer service can slip down the freelancer’s priority list. Time is often the culprit and when combined with a little procrastination and a healthy measure of freelancing fear, we can soon land with a full inbox. Some of the most important lessons I’ve learned about running my web
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Make this very important change to your design contract today!

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Often as freelancers (budding or otherwise), our goal is to get ‘out there.’ We want as many people as possible to view our LinkedIn portfolio, visit our blog, appreciate our Behance project, and contact us for work. We have no qualms about exposing our names and contact information, and we often forget that others have
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Unburning Bridges

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It can be as simple as a harsh comment on a discussion board or a missed important deadline. Just like that, you’ve burnt a bridge. As GDB reader Fion mentions in a comment on this post, “…I regret to say that I have made some mistakes in my youth, and have burned some bridges. (Bad
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