Every once and a while I hang out in freelancing forums and read what other freelancers are struggling with. Yesterday, I read a really interesting question that went something like this:
“Should I charge old clients for re-sending old files?”
I thought it was an excellent question! (Let me know your answer by leaving a comment.)
We’ve all had it happen before:
A client hires you to design a logo (or whatever you specialize in), you send the final files, they pay you and you’re on your way to the next client (unless you tried to upsell them, that is).
Then 6 months or a year down the road, your past client calls to ask you to send the files again.
I’ve heard them all:
“John Doe had them and he got fired.”
“We updated our servers and lost them.”
“We just can’t seem to find them.”
The big question
So here’s the big question that I wanted to pose to you today:
Should designers charge their past clients for resending old files?
Not only that, but should designers even have to hold on to files that are so old? Should retrieving them for your past clients even be an option?
I know designers who charge by the hour for something like this and I know other designers who do it all Gratis.
In my opinion, if you don’t charge, they’ll just think they can come back to you anytime and ask for the files again. Who’s to say they won’t lose the files again?
So what do you think?
This post is obivously more discussion driven. I really want to hear what you have to say about it. Go ahead and answer the question by leaving a comment on this post!