Why repeatedly bending over backwards for a client can actually hurt your relationship

bend-over-backwards

Do you have that one client (okay, maybe three?!) that’s habitually totally unorganized and needing something big last week? The one that asks for an entire PowerPoint presentation for tomorrow’s 8am meeting? (Just 20 slides, I swear! 85 slides later…) Or that calls on Friday at 4:30pm to request a “quick” icon set for Monday morning’s software upgrade? I’m talking about the client that always exhibits this behavior, not the client with one rare instance when they dropped the ball.

Tried to fire my client, it backfired, and somehow our business relationship improved!

phone-call

Yes, you’re reading that right. I tried to fire my client, and it backfired – so well, in fact, that our business relationship has improved! So what happened? Let me tell you… Deciding to fire my client Most of you are probably thinking I’m crazy. Turning away someone who wants to pay me for my skills – absurd (or is it?)! Truly, though, I had had enough. The project was WAY behind schedule, the client changed her mind on overall

When design clients come back from the dead

Doesn’t it feel great when you complete a major project for a client on time and without any huge hang-ups? Of course it does. But what do you do with clients who come back from the dead? Just so that I don’t get in trouble with the law or scare any clients away, a dead client is simply one with whom you do not currently have an open contract. This article will discuss the best practices for the occasion when