Why designers are terrible at communicating with clients (and how to fix it)

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Viewing in an email or RSS? Watch the video here. Just admit it, there’s been one time or another that you’ve been terrible at communicating with your design clients. I know there have been times when communication between us is outrageously horrific. An ephiphany But recently, I realized what the big problem is. The insight came while reading a book titled Made to Stick (which recently made my top-six business books you should read in 2012 list). The problem? Something

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