Life-saving customer service tips for freelance designers

customer-service-freelancer-graphic-design-blender

Even with the best of intentions, good customer service can slip down the freelancer’s priority list. Time is often the culprit and when combined with a little procrastination and a healthy measure of freelancing fear, we can soon land with a full inbox. Some of the most important lessons I’ve learned about running my web development business successfully have come from my own experiences as a customer. I recently moved house and I wanted to get my new place professionally

8 tips for freelancing from home without ignoring your kids

freelance-without-ignoring-kids-graphic-design-blender

Today is an unusual day for me. I’m working from home. As many of you know, I’m not a full-time always-work-from-home freelance designer. I have a full time job too. (Don’t hate me, remember?) But today, I’m working from home. All day. It’s bringing back some memories of when I first started freelancing and I spent the entire day working from home. And being home with my wonderful wife and adorable baby boy reminded me of a question posted as

How much should a freelance designer make?

how-much-should-freelance-designers-make-graphic-design-blender

Since I’ve been answering a lot of reader questions lately, I’d like to turn the tables today and ask you a simple question: How much should a freelance designer make? I recently had a facebook fan ask me how much he should expect to make if he made the switch to freelance design. Of course, I told him it depended on a lot of things including: Country of residence Experience and expertise Business Goals Financial needs and more But then

How to handle hard-to-reach design clients

hard-to-reach-clients-graphic-design-blender

A few days ago, I published a post in response to one reader’s question about overcoming fear as a freelancer. The post was such a hit, I decided to tackle another question posed by a designer named Bree. Here’s the request: I would love to see some reviews or tips on how to handle clients who do not respond or provide feedback in a timely manner. Well, Bree, today you’re in luck because I’d like to share with you–and the

Freelancing Fear: What causes it and how to overcome it

freelancing fear

When I relaunched this brand new version of GDB earlier this year, I asked you to submit your ideas for posts you’d like to see over the next 12 months. (Haven’t had a chance to submit your request? Click here to view the original new-year-launch post.) One reader, Carla, posted this request:   Any suggestions about … being afraid? Any suggestions on how to overcome my apprehensive behavior (which is not normal, I am an outgoing, sociable person)?!I have business

Help me name my design business! + tips on naming yours

help me name my design business

GDB readers, it’s time to name my design business, and I really need your help. But first, a little back story: When I got laid off last February after 5 years with the company, I was devastated. I loved my core coworkers. I needed the paycheck. I hated that I had been chosen as the weakest link (which probably isn’t true – I also received the biggest paycheck). I cried. And then… literally the next day I started looking for

Don’t hate freelancers with full-time jobs

JOB

If you’ve followed the blog for very long, you know that I used to exclusively work as a freelance designer until about a year ago when I got a full-time job working in marketing. Since that time, I’ve had a lot of people who have wondered what advice I can offer since I’m not a “real freelancer.” Today, I advocate an anti-hate campaign for all you freelancers out there who also have full-time jobs. Guess what: I love my full-time

Want to be a happy designer? Fire 80% of your clients

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I’ve recently been reading The Four-Hour Work Week (*aff) by Tim Ferriss and I have to tell you, I’m absolutely loving it! I’m only 45-50 pages (UPDATE: I’ve been loving the book so much, I’m already 127 pages in now and it’s only been a few more days! I highly recommend it!) in and I’ve already changed aspects of my life, changed some ways I do business, and I’ve fired almost 80% of my design clients. If you’ve read the