Should designers charge to “resend” files after the project is long finished?

resend-files-graphic-design-blender

Every once and a while I hang out in freelancing forums and read what other freelancers are struggling with. Yesterday, I read a really interesting question that went something like this: “Should I charge old clients for re-sending old files?” I thought it was an excellent question! (Let me know your answer by leaving a comment.) We’ve all had it happen before: A client hires you to design a logo (or whatever you specialize in), you send the final files,

My design client “hates” my first proof. Now what?

client-hates-first-proof-graphic-design-blender

True story: I was on the phone going over some proofs with a new client just last week and he starts the conversation by saying, “I hate it.” Those are pretty harsh words to swallow for any designer, especially coming from a client I don’t know very well. Part of me appreciated his honesty (so we could go about making something he does like), and part of me was, well, a little crushed…and scared I’d just lost a client. My

Untapped resource: attend trade exhibitions to find new design clients

trade-show-graphic-design-blender-client

(A note from Preston:) A little while ago Laura, who wrote this post, approached me with this idea. I thought it was an incredible untapped resource. One I had never realized a designer could profit from. This seems like a great place to find design clients. After reading, let me know if you agree by leaving a comment. As a graphic designer, having a fantastic portfolio may be impressive but nothing will beat potential clients seeing your work in person.

Life-saving customer service tips for freelance designers

customer-service-freelancer-graphic-design-blender

Even with the best of intentions, good customer service can slip down the freelancer’s priority list. Time is often the culprit and when combined with a little procrastination and a healthy measure of freelancing fear, we can soon land with a full inbox. Some of the most important lessons I’ve learned about running my web development business successfully have come from my own experiences as a customer. I recently moved house and I wanted to get my new place professionally

Make this very important change to your design contract today!

change-to-your-design-contract-graphic-design-blender

Often as freelancers (budding or otherwise), our goal is to get ‘out there.’ We want as many people as possible to view our LinkedIn portfolio, visit our blog, appreciate our Behance project, and contact us for work. We have no qualms about exposing our names and contact information, and we often forget that others have different privacy preferences. Really?! You mean there are people, or even entire companies, in this day and age who don’t want their information spread across

Should repeat design clients have to sign a contract?

sign-contract-graphic-design-blender

For today’s post I have a very intriguing question and, frankly, I’m not sure I know the best answer. In a freelancing forum recently, I came across someone with this question: “Do you use a contract for every job, even if it’s a repeat client?” The question really got me thinking about the best way to approach this sort of situation and I wanted to pass the question on to you to get you thinking too and also to hear

Unburning Bridges

burning-bridges-graphic-design-blender

It can be as simple as a harsh comment on a discussion board or a missed important deadline. Just like that, you’ve burnt a bridge. As GDB reader Fion mentions in a comment on this post, “…I regret to say that I have made some mistakes in my youth, and have burned some bridges. (Bad client relationship because of slow work pace, ‘bad attitude’…) Is there any way that bridges can be repaired? Should they be repaired? Or is it