When a new client calls you, don’t freak out. Do this:

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I have a love/hate relationship with my phone, especially when it comes to new clients. In fact, I used to be so bad that my boyfriend would listen to my end of the conversation so that he could give me a list of improvements to make once the call was over! Thankfully Sheila, a longtime GDB reader and fellow designer, let me know I’m not alone. Preston shared with me this note from her recently: “…with established clients or in

Build a gigantic client base from scratch

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I was recently in a lunch meeting with an entrepreneur who lives near me. We had become acquainted through some random business opportunity and, both being, internet marketers, we started to hit it off immediately. He launched his own business around 2 years ago and has been quite successful. One accomplishment I couldn’t help but noting is that he works with some of the biggest brands our community has to offer. Brands that, if you’re from the U.S., you’ll recognize

Get more clients by improving your “about me” page

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We’ve been talking a lot lately about designing and creating your own web portfolio. We showcased 50 stunning design portfolios you should see before designing your own and discussed the one critical site mistake that could be costing you clients. Today, I want to talk about what I think is the most important part of your design portfolio: the “about” page. I want to address the “about me” page – or “about us,” “bio,” or whatever you call your “about” page

Should designers charge to “resend” files after the project is long finished?

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Every once and a while I hang out in freelancing forums and read what other freelancers are struggling with. Yesterday, I read a really interesting question that went something like this: “Should I charge old clients for re-sending old files?” I thought it was an excellent question! (Let me know your answer by leaving a comment.) We’ve all had it happen before: A client hires you to design a logo (or whatever you specialize in), you send the final files,

My design client “hates” my first proof. Now what?

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True story: I was on the phone going over some proofs with a new client just last week and he starts the conversation by saying, “I hate it.” Those are pretty harsh words to swallow for any designer, especially coming from a client I don’t know very well. Part of me appreciated his honesty (so we could go about making something he does like), and part of me was, well, a little crushed…and scared I’d just lost a client. My

Untapped resource: attend trade exhibitions to find new design clients

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(A note from Preston:) A little while ago Laura, who wrote this post, approached me with this idea. I thought it was an incredible untapped resource. One I had never realized a designer could profit from. This seems like a great place to find design clients. After reading, let me know if you agree by leaving a comment. As a graphic designer, having a fantastic portfolio may be impressive but nothing will beat potential clients seeing your work in person.

Life-saving customer service tips for freelance designers

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Even with the best of intentions, good customer service can slip down the freelancer’s priority list. Time is often the culprit and when combined with a little procrastination and a healthy measure of freelancing fear, we can soon land with a full inbox. Some of the most important lessons I’ve learned about running my web development business successfully have come from my own experiences as a customer. I recently moved house and I wanted to get my new place professionally